To meet regulatory requirements, all hackers must complete identity verification before becoming eligible for reward payments. Some programs also require ID verification before you can submit reports, due to the sensitive nature of their systems. If you want to receive rewards or participate in these programs, you’ll need to verify your identity.

Any hacker who has submitted a valid report is eligible for ID verification. To start the process, visit the User profile page and click the ID Verification header.

You will first need to sign our Rules of Engagement. To start this, click the Sign the Rules of Engagement button:

The Rules of Engagement pop-up will be displayed. Review the hyperlinked documents and, once ready, tick the box to confirm that you agree to the Rules of Engagement and press the Save button:

Now you will be able to start the ID Verification by clicking on the Start Verification button:

Check out our tips, then read and confirm that you give consent to our ID Verification Vendor, Veriff, to process your data for the identity check by ticking the box. Then click the Start the process button:

You will be redirected to our partner, Veriff, to continue the process there. If you are not ready to finish your ID verification, an email will be sent with a link to continue the process later.

ID Verification is a process that must be repeated each year. After you’ve done your ID Verification, you can enjoy its benefits for 12 months. You’ll be asked to re-verify your identity 1 month before the expiration date of your last ID Verification. Renewals must also be done 1 month before the expiration date of your provided ID documents.

If you are unable to renew your ID Verification within the month, your ID Verification privileges will be revoked. This means you will lose access to programs that require ID Verification, and the green badge will also be removed from your profile.

H1 Clear is a stricter and more thorough process that requires a more stringent criminal background check, ensuring that only these hackers receive this status. The standard ID Verification process is available to any hacker who has submitted a valid report, providing a convenient method for identity confirmation.

ID-verified hackers receive a green badge on their profile page:

Clear hackers will still see their Clear badge!

The place in the settings page where you started your ID verification will also show the progress of your application.

If your identity verification status changes from Approved to Rejected, it means our compliance team conducted a secondary manual review and identified issues, such as VPN use, during the verification. If this happens, you’ll receive a new link to try again, along with details on what to change to successfully complete the process.

We partnered with Veriff to verify your identity. Veriff uses instant image processing to verify your submitted documents. When you start the ID verification process, you will be redirected to Veriff.

Please do not contact our partner Veriff for the status of your ID verification. Veriff will not disclose this information due to its confidentiality.

Additionally, please note that Veriff should not be the target for any testing against HackerOne.

To ensure that you get through the process smoothly, here are some tips:

Your passport, ID card, residence permit, or driver's license will usually do the trick (accepted IDs may be country-dependent). Make sure your ID is not expired or physically damaged.

You must use a physical copy of the ID as Veriff does not support digital copies.

You may not have a third party complete the identity verification for you; identity verification must be completed in the name of the tax form holder.

Newer smartphones and mobile devices tend to have great cameras, so they're the best option to get verified. If your laptop has a decent webcam, it can work as well. Just uncover the camera, clean the lens, and, if possible, use one of the recommended browsers for your device.

Recommended browsers by device:

You might be required to give temporary access to your camera and microphone to complete the verification, but this only lasts during the verification process and not beyond.

Have your ID handy because you'll have about five minutes to show it before the session closes. The limit is there for your protection.

Dark rooms and strong background light result in low-quality photos that are tough to analyze. Also, please remove glasses, headphones, and all other headgear that make it harder to identify you.

Keep an eye on the screen and make sure the entire identity document fits within the markers. This helps us to verify you faster. If the photo is blurry or poorly lit, click Try again and take a better one.

If you're using an ID card, driver's license, or residence permit to verify your identity, please photograph both sides of the card or paper. Don't worry, we'll walk you through it.

Take a picture of your passport photo page. It's the page with your picture, personal details, and other data necessary for verification.

It doesn't happen often, but sometimes you'll be asked for a selfie with your ID document in the same frame. If we do need selfie verification, make sure you and your document are in frame, in focus, and readable.

If your application is rejected for any reason, you can simply try again! If you fail twice in a row, please reach out to a member of our team by contacting support@hackerone.com for a new link to be sent to you.

Here is an overview of common reasons for rejection.

Some ID types aren’t supported by Veriff. If your only available ID isn’t compatible, please contact support@hackerone.com and let us know. Our compliance team will review whether your ID can be verified through an alternative process. In some cases, such as non-standard ID types that can’t be verified, identity verification may not be possible, and you may not be eligible for reward payments until a different ID can be provided.

Our partner Veriff cannot scan the text in your submitted pictures if the photo is blurry or unclear in other ways. Make sure you follow the tips outlined above to ensure high-quality pictures.

Veriff will ask you to take a selfie; make sure you face the screen in this step. Keep your eyes on the screen, and move your head to the left and right if instructed. Make sure you turn your head in the correct direction!

If the document you're scanning contains any form of barcode, make sure that your picture fully contains this barcode. Pictures with blurry or cut-off barcodes can result in rejections.

Your documents need to be up-to-date when applying for ID Verification. Expired documents will be rejected.

Photocopies or any other form of scans of your ID will not be accepted. You must take a picture of your actual ID document when you apply.

If your document contains text that is similar to the text in the image below, make sure it is fully present in your uploaded images. The text can not be cut off in the image, and it can not be blurry.

At this time, we do not accept users younger than 18 years old into the ID Verification program.