The Response Efficiency dashboard gives insight into how efficiently you respond to your reports. It helps you track how many reports have missed your response target or standard. To learn more about the features and functionality available on all dashboards, see the Dashboards document.

To find the Response Efficiency Dashboard, click Analytics in the left navigation, then click Response Efficiency.

Gives an overview of how many reports are on target versus missing the target or standard. Metrics are calculated in the following way:

Shows the median and average times to the first response, the target (as customized for your program), the standard, and a benchmark (the median of all HackerOne customer submissions). Time to first response measures the time from report submission to the first public activity, including adding a public comment, changing the report state, or updating the severity.

Shows the median and average times to triage, the target (as customized for your program), the standard, and a benchmark (the median of all HackerOne customer submissions). Time to triage is the elapsed time from when a report is submitted to when a report is changed to a triaged state. A report can skip the triaged state and move directly to a closed state (e.g., resolved).

Shows the median and average times to bounty, the target (as customized for your program), and a benchmark (the median of all HackerOne customer submissions). Time to bounty is the elapsed time from when a report is triaged to when a bounty is paid. Only reports eligible for a bounty will be tracked as part of this metric. The timer will run until the report is either marked as ineligible or closed in a state where awarding a bounty (e.g., spam) is not normal.

Shows the median and average times to close, the target (as customized for your program), and a benchmark (the median of all HackerOne customer submissions). Time to close is the elapsed time from when a report is submitted to when a report is closed. These five closed report states will stop the timer: resolved, informative, not applicable, duplicate, and spam.

Helps you understand the average time that elapses between a report being submitted and bounty being rewarded, broken down by time to triage and time to bounty, so you can understand how time is spent in the report lifecycle.

If you have an active triage subscription, the following charts will also be available on your response efficiency dashboard. These charts will help you understand how submissions are moving through the HackerOne-managed triage process. These two steps of the triage process are components of the higher level Time from Submission to Triage chart above.

Shows the median and average times for a new submission to be picked up by the HackerOne triage team.

Show the median and average time for the HackerOne triage team to handle the initial triage work before passing the report on to your internal triage team.