Mediations Dashboard

Organizations: Metrics on mediation cases for multiple engagements in your organization

Updated this week

The Mediations Dashboard shows metrics on mediation cases for one or more engagements of your organization on the HackerOne platform. This dashboard helps you understand the current status of open cases so you know what needs your attention or a response. Additionally, it helps you visualize historical trends, which is useful because an increase in meditation cases can indicate that something is wrong with your program.

Note: you can export all of your data together as a PDF or by section as a CSV, PDF, or PNG image file.

Open Cases

The Open cases table shows all currently open mediation cases and includes the number of days it has been open, when the case was created, and the current status of the case. Note: this table is not affected by the date selector.

Possible statuses for mediation cases are:

Open

  • Open: Ticket is untouched or has received an update from a participant in the thread

  • Waiting on customer: Ticket is waiting on a reply from a customer

  • Waiting on hacker: Ticking is waiting on a reply from a hacker

  • Waiting on HackerOne: Ticket is waiting on a reply from HackerOne

  • Hold: Ticket is on hold

  • Pending: Ticket is pending

Closed

  • Resolved: The ticket issue has been addressed in full. No further action is required on the ticket. The ticket can still be responded to.

  • Closed: The automatic, final status after the ticket has been resolved. Replies to the ticket will result in a new ticket being created.

Mediation Requested

The Mediation requested line chart shows the total number of mediation ticket requests during the selected time period.

Mediation by State

The Mediation by state bar chart shows the number of mediation ticket requests during the selected time period, segmented by the state of the ticket. If you want to filter by specific states, apply the filter at the top of the page.

Mediation by Party

The Mediation by party bar chart shows the number of mediation ticket requests during the selected time, segmented by the party requesting (hacker versus program). If you want to filter by a specific party, apply the filter at the top of the page.

Mediation by Type

The Mediation by type bar chart shows the number of mediation ticket requests during the selected time, segmented by the ticket type. If you want to filter by specific types, apply the filter at the top of the page. Types include:

  • Bounty

  • Closure status

  • Disclosure request

  • Education

  • Feedback

  • Not a hacker dispute issue

  • Policy

  • Severity

  • Unresponsive

Top Requesters

The Top requesters bar chart shows who requested the most mediation during the selected time period.

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