The Mediations Dashboard shows metrics on mediation cases for one or more engagements of your organization on the HackerOne platform. This dashboard helps you understand the current status of open cases so you know what needs your attention or a response. Additionally, it helps you visualize historical trends, which is useful because an increase in meditation cases can indicate that something is wrong with your program.
Note: you can export all of your data together as a PDF or by section as a CSV, PDF, or PNG image file.
Open Cases
The Open cases table shows all currently open mediation cases and includes the number of days it has been open, when the case was created, and the current status of the case. Note: this table is not affected by the date selector.
Possible statuses for mediation cases are:
Open
Open: Ticket untouched or has received an update from a participant in the thread
Awaiting your reply: Ticket is waiting on a reply from a customer to provide HackerOne with a response regarding a concern
Waiting on Internal Update: Ticket is waiting on an update from within HackerOne
Hold
Pending
Closed
Resolved: The ticket issue has been addressed in full. No further action is required on the ticket. The ticket can still be responded to.
Closed: The automatic, final status after the ticket has been resolved. Replies to the ticket will result in a new ticket being created.
Mediation Requested
The Mediation requested line chart shows the total number of mediation ticket requests during the selected time period.
Mediation by State
The Mediation by state bar chart shows the number of mediation ticket requests during the selected time period, segmented by the state of the ticket. If you want to filter by specific states, apply the filter at the top of the page.
Mediation by Party
The Mediation by party bar chart shows the number of mediation ticket requests during the selected time, segmented by the party requesting (hacker versus program). If you want to filter by a specific party, apply the filter at the top of the page.
Mediation by Type
The Mediation by type bar chart shows the number of mediation ticket requests during the selected time, segmented by the ticket type. If you want to filter by specific types, apply the filter at the top of the page. Types include:
Bounty
Closure status
Disclosure request
Education
Feedback
Not a hacker dispute issue
Policy
Severity
Unresponsive
Top Requesters
The Top requesters bar chart shows who requested the most mediation during the selected time period.