The Response Efficiency dashboard gives insight into how efficiently you respond to your reports. It helps you track how many reports have missed your response target or standard. To learn more about the features and functionality available on all dashboards, see the Dashboards document.
To find the Response Efficiency Dashboard, click Analytics in the left navigation, then click Response Efficiency.
Overview Data Cards
Gives an overview of how many reports are on target versus missing the target or standard. Metrics are calculated in the following way:
On target: the number of reports that are at, or below, all response targets (time to first response, time to triage, time to bounty, and time to resolution)
Reports that missed target(s): the number of reports in which at least one of the response targets (time to first response, time to triage, time to bounty, and time to resolution) is missed
Reports that missed standard(s): the number of reports in which time to first response or time to triage standards is missed
Time to First Response
Shows the median and average times to the first response, the target (as customized for your program), the standard, and a benchmark (the median of all HackerOne customer submissions). Time to first response measures the time from report submission to the first public activity, including adding a public comment, changing the report state, or updating the severity.
Time from Submission to Triage
Shows the median and average times to triage, the target (as customized for your program), the standard, and a benchmark (the median of all HackerOne customer submissions). Time to triage is the elapsed time from when a report is submitted to when a report is changed to a triaged state. A report can skip the triaged state and move directly to a closed state (e.g., resolved).
Time from Triage to Bounty
Shows the median and average times to bounty, the target (as customized for your program), and a benchmark (the median of all HackerOne customer submissions). Time to bounty is the elapsed time from when a report is triaged to when a bounty is paid. Only reports eligible for a bounty will be tracked as part of this metric. The timer will run until the report is either marked as ineligible or closed in a state where awarding a bounty (e.g., spam) is not normal.
Time to Close
Shows the median and average times to bounty, the target (as customized for your program), and a benchmark (the median of all HackerOne customer submissions). Time to close is the elapsed time from when a report is submitted to when a report is closed. These five closed report states will stop the timer: resolved, informative, not applicable, duplicate, and spam.
Time from Submission to Bounty
Helps you understand the average time that elapses between a report being submitted and bounty being rewarded, broken down by time to triage and time to bounty, so you can understand how time is spent in the report lifecycle.