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Zendesk Integration
Zendesk Integration

Track Zendesk issues as references on HackerOne

Updated over a week ago

With the Zendesk integration, HackerOne makes it easy for you to track Zendesk issues as references on HackerOne.

To configure the Zendesk integration for your team, contact HackerOne with the following information:

  • The base URL of the Zendesk instance (e.g.

  • Any other custom/specific fields you’d like pre-populated such as:

    • locale_id

    • set_tags

    • via_id

    • client

    • submitted_from

    • Ticket_from_search

HackerOne will use the provided information to set up your integration. You will receive an email within 1-2 business days letting you know that it has been set up.

How the Integration Works

After your Zendesk integration has been set up:

  1. Change the action picker to Change state > Triaged in your report.

  2. Click Add reference to issue tracker.

  3. Make sure your Zendesk integration is selected.

  4. Click Generate escalation. You’ll be taken to your Zendesk account where the report is pre-populated.

  5. Submit the issue to create the report in Zendesk.

  6. Copy the Zendesk report issue number and paste it into the Reference ID field back in HackerOne.

  7. Click Create to create a direct reference link to the issue in Zendesk.

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