What Are They?
Triggers are simple but powerful tools for executing automated responses to new, incoming reports. With triggers, you can set up automated actions for when your program receives a report with or without a given trigger word. Triggers aid in reducing noise as they can flag certain reports.
When you go to Program Settings > Settings > Automation > Triggers, you'll notice a list of system triggers that have already been made for your program. You can choose to enable or disable a system trigger. You can show a trigger's details and see how many times a System Trigger has been hit.
Adding Custom Triggers
To add custom triggers:
Go to Program Settings > Program > Automation > Triggers.
Click Add trigger.
In the first dropdown of the IF section, you can choose to have your trigger be within:
In the second dropdown, select whether you want your trigger to be set off when a specific section of the report either Contains or Does not contain the trigger.
Enter the trigger word(s) in the Enter trigger criteria field. Triggers can be a single word or phrase and can also include numbers and symbols.
Note: Your trigger shows the number of existing program reports that meet your criteria in a gray number on the right side of the text box.
(Optional) Select add another rule for this trigger to add more conditions for your trigger.
In the THEN section, set the action you'd like your trigger to take. You can choose from:
Type the message you want to give to the hacker when the trigger goes off.
Click Save trigger.
Once your trigger is set up, when new, incoming reports meet the criteria of your trigger, the appropriate action will automatically be applied to the report. This will save you from having to manually respond to every report that comes in.