Question

Answer

Why can’t I choose normal (local) payments instead of priority (swift) payments in a bank transfer?

You’re unable to use normal payment options because your bank doesn’t support such options. You’re instead default to using priority payments. Some international payments require a SWIFT code for the money to be transferred. Please keep in mind that there’s a fee for processing your payment. If you don’t want to be charged the processing fee, you can look into other payout options, such as PayPal or Coinbase.

Is the transfer provided by CurrencyCloud a SEPA one when choosing EURO currency in the setup?

Yes, the transfer is SEPA if you choose a Normal payment. If you select a Priority payment, it will go through Swift.

Why can’t I receive payments in my currency?

Our three main payout providers are PayPal, Coinbase, and Currencycloud. You can only receive payments in the currencies these three options provide. If they don’t support your specified currency, you unfortunately can’t receive payments in that currency. A workaround for this is to receive your payment in US dollars and then convert the funds to the desired currency.

Where is my payment?

Keep in mind that it takes about 7-10 days to receive payments after it’s been awarded, and there must be a valid tax form on file and a payout method selected.

Why are there additional fees coming out of my payment?

An intermediary bank may be needed for payments traveling from the U.S. to another country. These banks may apply fees that they will deduct from the original amount, which will be reflected once the payment reaches your account. HackerOne doesn't have control over these fees and can't know the amount the intermediary bank will deduct from the payment.

Why can I only pause my payouts for 9 months?

The holding of monies is subject to regulation, and as HackerOne is not a financial institution, we are unable to hold any rewards for an indefinite period. Therefore, monetary rewards that remain unclaimed or undeliverable (without a good reason) for a period of 9 months will be forfeited. You are responsible for ensuring that your rewards are paid out ahead of the 9-month time limit. We will send out notifications if you are getting close to this time limit and have rewards yet to be paid out.

As a result, if you have an award that reaches the 9-month period, we will attempt to pay you automatically. If payment is not possible, the rewards will be remitted to a third-party account and returned to the customer.

You can remove your pause setting at any time to receive the payout.

Why must I meet my set threshold within 9 months?

The holding of monies is subject to regulation, and as HackerOne is not a financial institution, we cannot hold any rewards for an indefinite period. Therefore, monetary rewards that remain unclaimed or undeliverable (without a good reason) for a period of 9 months will be forfeited. You are responsible for ensuring that your rewards are paid out ahead of the 9-month time limit. We will send out notifications if you are getting close to this time limit and have rewards yet to be paid out.

As a result, if you have an award that reaches the 9-month period, we will attempt to make a payout to you automatically. If payment is not possible, the rewards will be remitted to a third-party account and returned to the customer.

You can reduce or remove your threshold setting at any time to receive the payout.

What happens to my rewards that are not paid out within 9 months?

Any reward that is not paid out within 9 months, subject to a review of the circumstances, may be remitted and returned to the customer that awarded it at the discretion of HackerOne.

Can I just receive a payout for some of my rewards?

No. Unfortunately, our internal processes preclude us from making any partial payments. When a payout is requested, it will include all rewards that HackerOne holds for you.

When I have an issue with my bank transfer, where do I open a support ticket?

Contact Support via the HackerOne Support Portal.

How do I set up a USDC or BTC wallet?

Many providers offer hosted wallets. Setting up a Coinbase wallet can be completed through the Coinbase Wallet app.

Setting up an external wallet might require more technical knowledge, but there are many options available. When setting up a self-custodial wallet:

What is the difference between a hosted or self-custodial wallet?

A hosted wallet is the most user-friendly option for storing crypto. The wallet provider automatically holds your crypto, ensuring you won't lose it if you forget your password. However, hosted wallets have limitations compared to self-custodial wallets.

Self-custodial wallets give you complete control over your crypto but require you to safeguard your password or private key. Losing or forgetting this information can result in irreversible loss of your funds. Self-custodial wallets offer advanced features like yield farming, staking, lending, and borrowing, but may be more complex to use.

How can I find my wallet address?

If you are using a Coinbase wallet, follow the instructions here.

If you are using a wallet provider other than Coinbase, please consult the documentation from your provider.

Is it safe to use a Coinbase wallet or an external wallet?

Yes—By using a Coinbase, USD Coin, or Bitcoin wallet, you gain greater control over your crypto funds. You'll have direct access to your private keys, giving you more flexibility and security. Additionally, you can avoid potential issues associated with custodial wallets.

Will there be any fees associated with using a USD Coin or Bitcoin wallet to receive payouts from HackerOne?

For USD Coin—No. Any time you make an “on-chain” transaction using a self-custody wallet, there are generally network fees (sometimes called “gas fees”) associated with making the transaction happen. Any fees associated with HackerOne paying out funds to a USD Coin will not be passed on to the Hacker.

For Bitcoin—Yes. Trading fees and staking fees will be subtracted from your payout, and the percentage will increase with the size of the payout, from a low of about 0.25% to a high of about 3.5%. HackerOne is unable to guarantee the percentage fees charged.