Question

Answer

Why can’t I choose normal (local) payments instead of priority (swift) payments in a bank transfer?

You’re unable to use normal payment options because your bank doesn’t support such options. You’re instead defaulted to using priority payments. Some international payments require a SWIFT code in order for the money to be transferred. Please keep in mind that there’s a fee in processing your payment. If you don’t want to be charged the processing fee, you can look into other payout options such as PayPal or Coinbase.

Is the transfer provided by CurrencyCloud a SEPA one when choosing EURO currency in the setup?

Yes, the transfer is SEPA if you choose for a Normal payment. If you select for a Priority payment, it will go through Swift.

Why can’t I receive payments in my currency?

Our 3 main payout providers are PayPal, Coinbase, and Currencycloud. You can only receive payments in the currencies these 3 options provide. If they don’t support your specified currency, then you unfortunately can’t receive payments in that currency. A work around for this is to receive your payment in US dollars and then have the funds converted to the currency you desire.

Where is my payment?

Keep in mind that it takes about 7-10 days to receive payments after it’s been awarded, and there must be a valid tax form on file as well as a payout method selected.

Why are there additional fees coming out of my payment?

There may be a need for an intermediary bank for payments to travel from the U.S. to another country. These banks may apply fees that they will deduct from the original amount and it will reflect once the payment reaches your account. HackerOne doesn't have control over these fees and can't know the amount the intermediary bank will deduct from the payment.

Why can I only pause my payouts for 9 months?

The holding of monies is subject to regulation and as HackerOne is not a financial institution we are unable to hold any rewards for an indefinite period, therefore monetary rewards which remain unclaimed or undeliverable (without a good reason) for a period of 9 months will be forfeited. It is your responsibility to ensure that your rewards are paid out ahead of the 9 month time limit. We will send out notifications if you are getting close to this time limit and have rewards yet to be paid out.

As a result, if you have an award that reaches the 9 month period, we will attempt to make a payout to you automatically. If payment is not possible the rewards will be remitted to a third party account and returned to the customer.

You can remove your pause setting at any time, to receive the payout.

Why must I meet my set threshold within 9 months?

The holding of monies is subject to regulation and as HackerOne is not a financial institution we are unable to hold any rewards for an indefinite period, therefore monetary rewards which remain unclaimed or undeliverable (without a good reason) for a period of 9 months will be forfeited. It is your responsibility to ensure that your rewards are paid out ahead of the 9 month time limit. We will send out notifications if you are getting close to this time limit and have rewards yet to be paid out.

As a result, if you have an award that reaches the 9 month period, we will attempt to make a payout to you automatically. If payment is not possible the rewards will be remitted to a third party account and returned to the customer.

You can reduce or remove your threshold setting at any time, to receive the payout.

What happens to my rewards that are not paid out within 9 months?

Any reward that is not paid out within 9 months, subject to a review of the circumstances, may be remitted and returned to the customer that awarded it, at the discretion of HackerOne.

Can I just receive a payout for some of my rewards?

No. Unfortunately our internal processes preclude us from making any partial payments. When an payout is requested it will include all rewards that are held by HackerOne for you.

When I have an issue with my bank transfer, where do I open a support ticket?

Contact Support via the HackerOne Support Portal.