Get Notified When Reports Hit Your Custom Inbox
We’ve added a new notification to enhance visibility when reports are added to custom inboxes. This ensures customers are immediately informed when a report arrives in a location they’re monitoring.
What we did
We introduced a notification that triggers when a report is added to a custom inbox. Previously, users would be subscribed to the report (depending on their settings) but were not actively notified that the report had been routed to a custom inbox.
Why we did it
This change was made to improve awareness and responsiveness. Without this notification, important reports could be overlooked. By surfacing activity in custom inboxes more clearly, customers can act more quickly and efficiently on incoming reports.
Who it helps
This update benefits customers who rely on custom inboxes to organize and prioritize reports. It ensures they’re instantly aware of new activity in their workflows, reducing the risk of delays or missed reports.
Hai Search in Findings 
(Beta)
The beta Findings page offers a unified view of all reports, enabling you to prioritize across engagements using filters, sorting, and customizable views. However, searching across all findings currently requires Lucene query language, which can be challenging for users who are unfamiliar with Lucene or HackerOne’s data structure. As a result, it’s harder to uncover and act on critical insights quickly.
Hai makes searching easier by generating and running these queries so you can quickly find the information you need without technical expertise.
Simplify searching with automatically generated queries
Save time by removing the need to learn Lucene.
Find the right data faster with more accurate search results
What we did:
We integrated Hai into the search field on the Findings page.
Hai automatically converts natural language search queries into queries that can be applied to the Findings page.
Why we did it:
To simplify the search process, we introduced Hai Search in Findings. This feature generates and executes natural language queries automatically, enabling you to quickly find the information you need without requiring any technical expertise.
Who it helps:
This feature is available to all customers with Hai enabled.
How to use it:
Visit the findings page and click on the search bar. The Hai Search field will appear below it.
Enter queries in natural language.
After you submit your queries, Hai analyzes them and suggests a search query that you can apply with a single click.
New in Hai: Technical Product Support 
Navigating HackerOne just got easier. Whether troubleshooting an issue, refining security policies, or exploring new platform capabilities, Hai is now even more helpful. With expanded knowledge from docs.hackerone.com and api.hackerone.com, answers are faster and more relevant. There's no need to dig through documentation manually!
What we did:
Integrated docs.hackerone.com and api.hackerone.com into Hai’s knowledge, enabling it to handle product and API queries more effectively based on user needs.
We also automated updates, keeping Hai synced with the latest documentation for accurate information.
Why we did it:
Customers don’t have time to dig through documentation. Hai gives them instant answers to keep security workflows moving. Whether you need help troubleshooting an issue, refining security policies, or building automations, Hai provides quick, relevant guidance without the wait.
Faster resolution: No more waiting or support tickets; Hai delivers answers in seconds.
Expert-backed best practices: Get industry-standard recommendations instantly.
Accelerated automation: Speed up API development and automation questions with Hai’s support.
We believe that adding the context of HackerOne’s documentation to Hai will help improve Hai's ability to answer questions about the product and the APIs and enhance the general responses it provides. Our documentation includes guidelines on using certain things, such as Core Ineligible Findings, Safe Harbor, and good guidelines.
Who it helps:
This feature is available to all customers who have Hai enabled.
How to use it:
We have integrated this feature directly into Hai. Simply ask a question, and Hai will automatically recognize when to access product documentation. It will provide answers based on the referenced documentation and include links to the relevant documents for further information.
