All reports are either Open or Closed and can be changed to a variety of different states.
When reports haven't been acted on or resolved, they're in an open state. These are the Open report states:
|Pre-submission||This report state is only applicable when Human-Augmented Signal is enabled for the program. The report starts in the pre-submission state when it has been flagged as potentially invalid. A HackerOne security analyst will first review the report before it's sent to the program.|
|New||The report is in an unread state.|
|Triaged||The report is evaluated but hasn't been resolved. It's in the state of being fixed.|
|Retesting||The vulnerability is in the process of being retested.|
|Needs More Info||More information is needed from the hacker about the vulnerability. Reports that are in the Needs More Info state for more than 30 days will automatically close and won't have a negative impact on the hacker's reputation.|
There are impacts to hacker reputation when the program changes the report state. Reputation isn't impacted when the hacker changes the report state themselves. They can self-close a report until it's marked as triaged.
When a report is complete, and no further dialogue with the team, triager, or hacker is needed, it's changed into a closed state. Closed states change a hacker's reputation.
These are the Closed report states:
|State||Details||Change to Hacker Reputation|
|Resolved||The report is valid, and no further dialogue with the hacker is needed.||Increase +7|
|Informative||The report contains useful information but doesn't warrant an immediate action or a fix. Your program can consider providing an alternative risk assessment or other mitigating factors, and public disclosure is available with mutual agreement.||No change|
|Duplicate||This issue has already been reported. Programs can build trust by attributing the issue to its original discoverer and linking it to a previous report or including other details about its discovery. Public disclosure is not available for this state.
Note: If a hacker files a duplicate or public report, their reputation will go down.
|If the hacker submits the original report:
Not Applicable: -5
|Not Applicable||The report doesn't contain a valid issue and has no security implications. Security teams should describe why the report was invalid so the hacker can improve their hacking skills.||Decrease -5|
|Spam||The report is invalid because the hacker didn't describe a legitimate security vulnerability. You should notify HackerOne so additional restrictions can be applied to the hacker.||Decrease -10|