Welcome Edit the Doc Site Product Offerings Program Starting Point Navigation Organization Dropdown Program Types Private vs. Public Programs Parent/Child Programs VDP vs. BBP Using Markdown Running a Good Program Authenticated Testing Scoping Considerations Traffic Identification Homepage Engagements Organization Profile Users Groups General Settings User Management Groups and Permissions Security Page Program Metrics Response Target Indicators Top Hackers Asset Inventory Policy and Scope Good Policies Safe Harbor FAQ Gold Standard Safe Harbor Statement Program Levels Defining Scope Scope Best Practices Asset Types Severity Environmental Score Bounty Tables Importance of Bounty Tables Submit Report Form Report Templates Pausing Report Submissions Response Targets Response Target Metrics Setting Response Targets Invitations Reputation Signal and Impact CVE Requests Submission Signal Requirements Human-Augmented Signal Single Sign-On via SAML JIT Provisioning Domain Verification Google Okta OneLogin FAQs Two-Factor Authentication Invalid OTP Code Sessions Credential Management Asset-Based Credential Management Notifications Response Programs Inbox Inbox Views Report Management Report Actions Report States Report Components Quality Reports Locking Reports Duplicate Reports Duplicate Detection Exporting Reports Response Labels Keyboard Shortcuts Custom Fields Disclosure Limiting Disclosed Information Retesting Vacations HackerOne on Your Program Supported Integrations Integration Variables Webhooks API Tokens Assembla AWS Security Hub Azure DevOps Brinqa Bugzilla Freshdesk GitHub GitLab HackEDU IBM Security QRadar SOAR Jira Jira Setup Jira Migration Guide Jira FAQs Kenna Security Linear MantisBT Microsoft Teams OTRS PagerDuty Phabricator Redmine ServiceNow Slack Splunk Sumo Logic Trac Zendesk Billing Bounties Swag Bonuses Dashboards Program Overview Submissions & Bounty Dashboard Statistics Dashboard Hacker Engagement Hacker Feedback Dashboard Explore Audit Logs Industry Benchmarking Hacktivity Communicating with Hackers Message Hackers Banning Hackers Hacker Email Alias Program Mediation & Code of Conduct Review Requests Hacker Reviews Disclosure Assistance HackerOne Clear Gateway FAQs Pentest Overview FAQs Retesting Pentest Automation Common Responses Triggers Hackbot Email Forwarding Embedded Submission Form Import Vulnerabilities IP Allowlists Multi-Party Coordination Password Best Practices Proof of Compliance Slack Shared Channels Reducing Noise Team Member Eligibility OTRS Integration
With the OTRS integration, HackerOne makes it easy for you to track OTRS issues as references on the platform.
In order to configure the OTRS integration for your team,
contact HackerOne with the following information:
With all of the provided information, HackerOne will be able to set up your requested integration. You’ll get an email notification letting you know that your integration has been set up within 1-2 business days.
How the Integration Works
After your OTRS integration has been set up:
Change the action picker to
Change state > Triaged in your report.
Add reference to issue tracker. Make sure your OTRS integration is selected.
Generate escalation. You’ll be taken to your OTRS account where the report is pre-populated. Submit the issue to create the report in OTRS.
Copy the OTRS report issue number and paste it in the
Reference ID field back in the HackerOne. Click
Create to create a direct reference link to the issue in OTRS.