|The HackerOne markdown doesn't convert correctly to Jira. How can I convert the markdown correction to Jira?||You can use a Jira optimized template by setting the escalation template to:
|What fields are supported in the bi-directional Jira integration?||We support all fields that have the type:
|I have multiple HackerOne programs. Can I integrate each of these programs to the same Jira instance?||Yes, you can integrate multiple HackerOne programs to the same Jira instance. If you're using Jira Cloud, you must first remove the "HackerOne for Jira" plugin and then follow steps 1-2 below.
To integrate Jira with multiple HackerOne programs:
|My Jira is behind a firewall and is not externally accessible. How can I integrate with Jira?||To use the bi-directional Jira integration, you need to make sure your Jira instance is accessible from the HackerOne system. You can whitelist HackerOne’s IP addresses in your firewall to only open it up to the HackerOne application. Contact your program manager to request our IP addresses to whitelist in your firewall.
If you don't want to expose your Jira to HackerOne, contact us to get a work-around that enables you to only escalate to Jira.