Jira FAQs

Question Answer
The HackerOne markdown doesn't convert correctly to Jira. How can I convert the markdown correction to Jira? You can use a Jira optimized template by setting the escalation template to: {{details_custom_jira}}.
What fields are supported in the bi-directional Jira integration? We support all fields that have the type: string, number, date, Radio Buttons, or Select List (single choice).
What do the different variables mean? Please refer to the Integration variables page to see examples and descriptions of each variable.
I have multiple HackerOne programs. Can I integrate each of these programs to the same Jira instance? Yes, you can integrate multiple HackerOne programs to the same Jira instance. If you're using Jira Cloud, you must first remove the "HackerOne for Jira" plugin and then follow steps 1-2 below.

To integrate Jira with multiple HackerOne programs:
    2. For each subsequent program you need to add an integration for, only follow steps 12-16 in the Jira Server article.
    • You only need to follow steps 12-16 because the application link has already been created when integrating with your first program, and only 1 application link is needed to set up a Jira integration.
My Jira is behind a firewall and is not externally accessible. How can I integrate with Jira? To use the bi-directional Jira integration, you need to make sure your Jira instance is accessible from the HackerOne system. You can whitelist HackerOne’s IP addresses in your firewall to only open it up to the HackerOne application. Contact your program manager to request our IP addresses to whitelist in your firewall.

If you don't want to expose your Jira to HackerOne, contact us to get a work-around that enables you to only escalate to Jira.
I'm getting the following error when creating a Jira issue: JIRA returned the following error: "You must specify a summary of the issue." This means that you didn't specify a value for the summary field in your Jira integration settings. Please review the field mapping in your Jira integration settings and make sure values are provided for all required fields.